Please provide a description of your company in 50 words or less.
WaitTime’s state-of-the-art, patented artificial intelligence leverages both a guest platform and an operator’s platform to observe, measure, and maximize the impact of the WaitTime system using real-time data and historical analysis.
Why did you join RSPA?
WaitTime, the industry leader in crowd intelligence, provides real-time data and historical analytics on crowd behavior. Our patented artificial intelligence gives operations personnel live data on crowd movement, density & occupancy, while providing guests information they need to navigate. WaitTime joined RSPA to explore innovative use cases in retail with our AI technology.
What are the core values of your company?
Innovation, Premier Guest Experiences, and Data Driven Decision Making
What verticals do you serve?
Retail, QSR, Malls, Sports and Entertainment, Airports, Convention Centers, Amusement Parks, Casinos
What products/services do you provide?
Unique Algorithms:
• Entry and Exit Algorithm tracks occupancy by tracking movement over thresholds
• Queue Algorithm tracks organically forming lines
• Stanchion Algorithm tracks people within a defined line condition
• Massing Algorithm shares a percentage of occupancy of monitored area
Guest Engagement:
Direct guests to the shortest lines on digital displays and mobile applications
Operations:
• Leverage real-time and historical crowd analytics to inform business intelligence, safety, and design practices
Name one fun fact that makes your company different from others.
1) Precision at High Volumes
Best in class accuracy at high volume traffic counting (ex. sports ingress 900+ people at gate, convention entry 5,000+ people in 30 min)
2) Solution Versatility
Robust software solutions to complicated crowding issues
3) Sophisticated Operations and Guest Interfaces
Actionable insights in real-time on operations dashboard and smart wayfinding
What is the most encouraging thing you see for the future of the retail IT industry?
WaitTime helps turn assumptions into data driven decisions by tracking guest foot traffic anonymously to help deliver premier guest experiences and improve operational efficiencies. WaitTime also helps brands that differentiate with customizable, boutique products eliminate the pain of innovation through real-time data that allows quick, proactive solution based decision making.
Connect with us:
The best point of contact is Elizabeth Henson.
Email: elizabeth@thewaittimes.com
Phone: 248.468.7770 ext. 22
