Please provide a description of your company in 50 words or less.
VoCoVo provides communication solutions for retail teams through advanced headsets and telephony integration. Our technology enhances team collaboration, improves customer service, and boosts operational efficiency. By offering real-time communication and performance insights, VoCoVo already enables over 250,000 users across 21 countries to streamline operations and reduce costs.
Why did you join RSPA?
VoCoVo joined the Retail Solutions Providers Association (RSPA) to strengthen its position within the retail technology community and access valuable resources, networking, reseller opportunities and industry expertise. By partnering with RSPA, VoCoVo aims to collaborate with other innovators in retail and point-of-sale (POS) systems, gaining insights into market trends and improving its solutions. This membership allows VoCoVo to expand its influence and brand awareness, enhance customer service, and further its mission to streamline retail operations through efficient communication technology.
What are the core values of your company?
VOICE – Valued.One-team.Innovation.Customer-focused.Empower… Our core values focus on communication, collaboration, and innovation. We believe in empowering teams by providing seamless communication tools to improve customer experience, boost productivity , and enhance security and safety in retail environments. Our commitment to continuous improvement is reflected in our approach to developing technology that adapts to the needs of businesses, helping teams stay connected effortlessly. VoCoVo also values integrity and strives to build long term partnerships with clients by offering tailored solutions that foster operational excellence and customer satisfaction.
What verticals do you serve?
VoCoVo’s core market focus is the Retail sector. However, our solutions easily transfer into other verticals including Hospitality, Restaurants, Warehousing, Logistics, Convenience and beyond…
What products/services do you provide?
VoCoVo provides a range of communication products and services designed for team collaboration and operational efficiency. Our key offerings include:
Wireless Headsets – For instant, two-way communication between team members.
Call Points and Keypads – Allowing customers to request assistance quickly.
Handsets – For managers to access critical functions.
Software Solutions – Including real-time performance tracking, message broadcasting, and remote device management.
Telephony Integration – Enabling calls to be managed via VoCoVo devices.
These products enhance in-store communication, customer service, and security.
Name one fun fact that makes your company different from others.
Did you know that VoCoVo’s origin story started in the quietness of a small garage, and has since blossomed into this rapidly growing tech company looking to conquer the world of retail communications.
What is the most encouraging thing you see for the future of the retail IT industry?
The most encouraging trend for the future of retail IT is the growing integration of advanced communication technology and AI-driven tools. Innovations like VoCoVo’s smart communication systems streamline operations, enhance customer experiences, and improve employees productivity and a sense of security. These advancements lead to better decision-making through real-time data, while enhancing customer satisfaction by enabling quicker service and personalised interactions. As retail technology continues to evolve, it will further optimize efficiency, reduce costs, and foster stronger connections between retailers and customers.
Connect with us:
The best point of contact is Dean Chettra.
Email: dean.chettra@vocovo.com
