Please provide a description of your company in 50 words or less.
Restroworks (formerly Posist) is a leading cloud-based enterprise restaurant technology platform that powers over 25,000 restaurants globally. Restroworks offers a unified cloud technology platform that streamlines restaurants’ Front-of-House (FOH), Back-of-House (BOH), Integrations, Analytics, and CRM. Renowned restaurant chains, including Nando’s, Subway, Sbarro, and Taco Bell, are powered by the platform.
Why did you join RSPA?
We joined the Retail Solutions Providers Association (RSPA) to engage with fellow industry partners who share our vision and goals. Being part of this esteemed association allows us to foster collaborative relationships and explore synergies that enhance our ability to provide the restaurant industry with comprehensive, leading-edge technology solutions. Our commitment is to innovate across the full spectrum of restaurant technology, encompassing Point of Sale (POS) systems, inventory management, kitchen automation, advanced analytics, Customer Relationship Management (CRM), and digital ordering platforms. By connecting with other industry leaders through RSPA, we aim to stay at the forefront of technological advancements and continuously improve the solutions we offer to the restaurant industry.
What are the core values of your company?
- We take high ownership.
Taking ownership of our actions allows us to be self-aware of the quality of our products and services, creating opportunities for us to achieve the highest standards of output. - We are customer-centric.
We incorporate a customer-centric approach in everything we do. We believe in building relationships that last a lifetime. - We deliver with speed.
No matter the task, we prioritize simplicity. We view things as they are and communicate them clearly to our teams, customers, and partners. - We keep it simple.
Regardless of the task, we maintain simplicity. We see things as they are and express them plainly to our teams, customers, and partners.
How do you currently support the channel/what services do you provide to the channel?
We actively support our channel ecosystem by offering a robust suite of services designed to empower our partners and ensure their success. Our comprehensive support includes:
- Extensive Training Programs: We provide in-depth training to our partners, ensuring they are well-equipped with the knowledge and skills to effectively deploy and manage our technology solutions. This training covers everything from product functionality to best practices for implementation.
- Ongoing Technical Support: Our dedicated support team is always available to assist our partners. We offer prompt and efficient resolution with a 98.9% CSAT score.
- Marketing and Promotional Support: We collaborate closely with our partners on marketing initiatives to enhance their visibility and reach. This includes co-branded marketing materials, joint promotional campaigns, and access to our marketing resources and expertise.
- Sales Enablement Tools: We provide a variety of sales enablement tools and resources to help our partners effectively position and sell our solutions. This includes detailed product information, case studies, sales training, and competitive analysis.
- Strategic Business Development: We work with our partners to identify new opportunities and develop strategies for business growth. By leveraging our insights and industry expertise, we help them expand their market presence and achieve their business objectives.
Our goal is to create a supportive and collaborative environment where our partners can thrive and deliver exceptional value to their customers.
What is the most encouraging thing you see for the future of the point of sale technology industry?
- Greater productivity through unified systems & integrations
As diners demand a more customized experience and restaurant owners rely more on data to make informed business decisions, a unified restaurant platform is at the heart of the action. It is that intersection where real-time transactions and analytics come into play. Integrations play a crucial role in building a unified and seamless performance. Restaurants can gain many important functionalities from third-party integrations, including employee management, payments, delivery, accounting, and more. Customer engagement integrations, such as loyalty programs, can also provide a high return on investment. - Leveraging data for efficiency
Data is the catalyst propelling the restaurant industry’s tech transformation. Those integrated POS analytics are goldmines of consumer insights around ordering patterns, buying behaviors, and traffic flows. Armed with this data, savvy restaurateurs are making smarter strategic decisions on menu design, pricing, staff scheduling, inventory management, marketing promotions, and more. Advanced analytics precisely forecast inventory needs weeks out based on sales trends, allowing restaurants to slash food waste, reduce stockouts, and rapidly pivot menus to customer tastes. Targeted data-driven promotions create personalized guest experiences that build loyalty.
In today’s digital age, the most successful restaurants treat their data as a powerful strategic asset. By harnessing real-time analytics, they gain crucial insights to optimize operations, tailor offerings, and deliver exceptional hospitality attuned to evolving customer needs and preferences. For restaurants, data is the fuel for sustainable, customer-centric decision-making.
- Moving to the cloud is the new norm.
At Restroworks, we understand the complexities that multi-unit restaurant operators face. One significant roadblock lies in ensuring seamless integration and consistency of processes across all locations. A cloud-based platform gives operators the flexibility to easily scale up or down to meet their business’s changing needs at any location or time zone. This shift toward cloud solutions signals a clear departure from rigid, legacy systems, paving the way for a more innovative and efficient future in restaurant technology.
