Please provide a description of your company in 50 words or less.
It only takes one negative review to ruin the day of a restaurant operator; most of the time multi-location brands are not even aware how damaged their online reputation is. This is where Localyser can help, we are an online reputation management platform designed for restaurants that uses AI to automate the tracking, replying, boosting and analyzing reviews from across different platforms.
Why did you join RSPA?
We are looking to partner with VARs and ISVs in the Food & Beverage & Hospitality to add even more value to our customers.
For VARs, Localyser is easy to integrate with and has a generous commission structure that adds healthy margins to your bottom line.
For ISVs, Localyser will add stickiness to your product by bringing in value-add insights to restaurants who are looking to have a 365 view of their customer profile.
What are the core values of your company?
We are obsessed with developing user-friendly solutions for on-the-go restauranteurs. Our clients have a million and one thing to do and the last thing they need is to learn a new tool that is not intuitive nor easy to use. Moreover, we strongly believe that our customer support should be as easy as having a delicious apple pie!
What verticals do you serve?
We focus primarily on multi-locations restaurants at the moment.
What products/services do you provide?
The platform has different modules that help restaurants save time, win back more customers and become more discoverable online at scale:
Reviews – Efficiently manage all your online reviews from across the Web from one easy to use dashboard.
Messages – One unified inbox for all your messages across multiple social media accounts with saved replies, agent assignment & tagging.
Feedback – A smart feedback tool that converts happy customers into positive reviews and redirects complaints internally to handle offline.
Insights – Performance reports and AI-powered analytics to track progress and identify areas of improvement in service, food, delivery & price.
Name one fun fact that makes your company different from others.
Our founder, Tarik, started Localyser as he was helping his brother run his French Bistro restaurant outside of Toronto. It first started with the usual requests to build him a website, set up his social media pages, etc. Once the restaurant became popular and grew to multiple locations, Tarik kept getting all of this review email notification that filled his inbox and the idea to building a single dashboard for all reviews across multiple platforms came about.
What is the most encouraging thing you see for the future of the retail IT industry?
As an industry, we are just starting. The digital transformation that was propelled by Covid is only going to get bigger, more sophisticated and ubiquitous for both restaurants & retailers and consumers.
Connect with us:
The best point of contact is Tarik Qahawish.
Email: tarik@localyser.com
Phone: (438) 802-9696
