Please provide a description of your company in 50 words or less.
cleverQ is a digital queue and appointment management platform that optimizes customer flow and reduces wait times. It offers smart, real-time solutions for businesses and public institutions to streamline service processes, improve customer experiences, and enhance operational efficiency through mobile ticketing, remote check-ins, and automated notifications.
Why did you join RSPA?
cleverQ joined the Retail Solutions Providers Association (RSPA) to connect with industry leaders, gain insights into retail technology trends, and expand its network within the retail ecosystem. Membership provides opportunities to collaborate with like-minded professionals, share expertise, and enhance cleverQ’s solutions to better serve retailers with innovative queue and appointment management technologies.
What are the core values of your company?
The core values of cleverQ include innovation, customer-centricity, efficiency, collaboration, and continuous improvement. These values guide the company’s mission to deliver advanced queue and appointment management solutions that enhance user experiences and operational performance.
What verticals do you serve?
cleverQ serves multiple verticals, including retail, healthcare, government services, banking, transportation, events and public institutions. Its solutions are designed to improve customer flow, reduce wait times, and streamline service processes across these industries, enhancing both the customer experience and operational efficiency.
What products/services do you provide?
cleverQ provides digital queue and appointment management solutions, including:
1. Mobile Ticketing: Allows customers to take a virtual ticket via a mobile app or web platform, reducing physical wait times.
2. Remote Check-Ins: Enables users to check in remotely from any location.
3. Appointment Scheduling: Offers a streamlined process for scheduling and managing appointments.
4. Real-Time Notifications: Sends updates and reminders to customers about their queue status.
5. Analytics and Reporting: Provides data insights on customer flow and service efficiency.
6. Integration Capabilities: Easily integrates with existing systems to enhance functionality and efficiency.
These services are designed to optimize customer experiences and improve operational processes across various industries.
Name one fun fact that makes your company different from others.
One fun fact that makes cleverQ different from others is its ability to allow customers to join a queue or book an appointment remotely without physically being on-site. This unique feature not only reduces wait times but also enhances the customer experience by giving them the freedom to manage their time more effectively.
What is the most encouraging thing you see for the future of the retail IT industry?
The most encouraging thing for the future of the retail IT industry is the rapid adoption of AI and machine learning technologies to personalize customer experiences and optimize operations. These advancements are enabling retailers to anticipate customer needs, enhance supply chain efficiency, and deliver more seamless and engaging shopping experiences both online and in-store.
Connect with us:
The best point of contact is Dirk Ostermann.
Email: dos@bic.com.de
Phone: 443-346-3773
Get to know cleverQ:
