Featured Speakers
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“At-the-table” contract negotiation experience and negotiation training in a global business environment are two qualities that differentiate Bill Garcia from other negotiation training professionals. The co-founder of TableForce (formerly Garcia & Associates), along with Mark Kenczyk, Bill Garcia has developed a notable career resume in both entrepreneurial and corporate environments, nationally and internationally. Born a U.S. citizen and raised throughout Latin America (Argentina, Brazil and Chile), he is fluent in Spanish, conversational in Portuguese and he understands Latin American businesses and their customs. These qualities allow Bill to help a diverse group of clients better understand the art of negotiating through his negotiation workshops.
Besides an impressive educational background in negotiation and international business, his entrepreneurial experience includes being a founder and board member of a business-to-business global sourcing company, as well as several other smaller LLP ventures. He and his family reside in the Columbus, Ohio area. He is an avid golfer (and vendor to the PGA Tour and LPGA) and is known to travel great distances for a challenging round.
Bob Goldberg has worked with the point-of-sale industry for years and is honored to serve as General Counsel for the Retail Solutions Providers Association. Through the RSPA Member Legal Hotline, Bob is keenly aware of the issues faced by the industry on a daily basis. He will share with you the problems and issues that others have encountered and the solutions to prevent them from occurring to you.
Erik Qualman is a sitting professor at Harvard & MIT’s edX labs, he’s helping to inspire digital leadership around the world, he is a pioneer in video-storytelling, and he’s one of our keynote speakers at RetailNOW 2017 (August 6-9). Mr. Qualman talks with audiences about the new ways in which people connect with brands, and each other, much in the same way RetailNOW does with attendees. With scores of connection opportunities, attendees will have many opportunities to reAlign, reUnite, and reEngage within the POS Ecosystem to which they belong.
Called a Digital Dale Carnegie and the Tony Robbins of Tech, Erik Qualman is the author of Socialnomics. Socialnomicsmade Amazon’s #1 Best Selling List for the US, Japan, UK, Canada, Portugal, Italy, China, Korea and Germany. His book, Digital Leader helped him be voted the 2nd “Most Likeable Author in the World” behind Harry Potter author J.K. Rowling.What Happens in Vegas Stays on Youtube is being adopted by the top universities and global brands and is nominated for the 2015 Pulitzer Prize.
Qualman has performed in 44 countries with: Coach, Chase, Sony Playstation, IBM, Facebook, ADP, Starbucks, Raytheon, Chrysler, TEDx, Nokia, Google and others. Qualman gave the commencement address at the McCombs Business School (University of Texas). And has shared the stage with: Al Gore, Peyton Manning, Julie Andrews, Magic Johnson, Malcolm Gladwell, Bill O’Reilly, and many others of note.
He is no stranger to the executive suite, having served as the Head of Marketing at Travelzoo. Yet, he may be best known for writing and producing the world’s most watched social media video. His work has been highlighted on 60 Minutes, The New York Times, WSJ, ABC News, Financial Times, Forbes, and The Huffington Post. He also helped achieve the Guinness Book of World Record for the longest continuous podcast.
His book Socialnomics was a finalist for the “Book of the Year.” Fast Company lists Professor Qualman as a Top 100 Digital Influencer. He made Forbes Top 50 Power Influencer list.
Additional Speakers
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Luis Artiz
- Group Product Manager, North America
- Company: EPSON America, Inc.
Marc Bayerkohler
- Standards Trainer
- PCI Security Standards Council
Bill Black
- Area(s) of Expertise: Information Security; Cyber Security Networking; GIAC Certified Incident Handler; Symantec Certified Specialist
- Years in Industry: 16+
- 3 years as Networking Engineer for a VAR; 7 years as Head of IT/Info Security for 6 banks
- BA Management Information Systems – Westminster College; Executive MBA – Washington University in St. Louis
Bill Bradley
- Area(s) of Expertise: Steward of new business model practices in changing markets
- Years in Industry: 30+ (spanning Micros & NCR corporate and channel roles)
- Built top-10 NCR VAR
Dan Brattland
- Area(s) of Expertise: Direct Sales; Sales Management; Merchant Processing; Restaurant POS Direct Selling
- Years in Industry: 18
Gregg Brunnick
- Director of Product Management for POS Printers and Robots
- Company: Epson America, Inc.
Michael Carey
- Divisional President, Integrated POS
- Company: Sterling Payment Technologies
Frank Caron
- Director of Product Marketing
- Company: TouchBistro
James Cha
- Director of Developer Relations
- Company: Clover
Hilary Corna is the former Senior Executive Officer for Toyota in Asia, where she managed a team of people across fourteen different countries as a Change Leader for all of the dealerships in Asia. Since returning to America, Hilary has written and published her book, One White Face, a memoir of her time abroad. Since its release, One White Face has been featured in such media as The New York Times, NBC and ForbesWoman, was reviewed as the “GenY version of Eat, Pray, Love”, and is now being adapted into a screenplay. Her bigger goal though, is to have a little girl so she can dress her in Hello Kitty. A portion of all book proceeds go to the Coca Cola Scholars Foundation for underprivileged high school student college scholarships.
Hilary has spoken at TED and she is sponsored in part by Toyota Motor USA. Hilary studied at Kansai Gaidai University in Osaka, Japan and graduated from Elon University in North Carolina. She has been featured in Pearson’s Business Communication college textbook, speaks Japanese and resides in Austin, Texas.
Joel Doherty
- Global Business Development Leader
- Company: Epson (Business Systems Division)
Matt Downs
- Area(s) of Expertise: Channel Partnerships; ETA Certified Payments Professional
- Years in Industry: 16+
- B.S. in Business Administration, State University of New York College at Brockport
Bill Draper
- Area(s) of Expertise: Pioneer of open architecture and merchant connectivity
- Years in Industry: 10+ (Micros POS architecture development)
- Founder and CTO of cloud ISV
Chris Dryden
- Area(s) of Expertise: Providing Legal and Practical solutions for small to medium sized businesses; Providing comprehensive legal representations to sales organizations in the electronic payments industry
- Managing Partner, Global Legal Resources, LLP
Alex Fala
- Area(s) of Expertise: Cloud based POS; Retailer Friction Reduction; Partnerships in Retail Payments
- Years in Industry: 10+
- Former McKinsey consultant University of Oxford – Rhodes Scholar; University of Auckland – BComm
Mike Fleetwood
- Area(s) of Expertise: Sales Training; Business Transformation Training; Managed Services Training; Cloud Training
- Years in Industry: 22
- Google Sales Engineer
Mark Frasco
- Area(s) of Expertise: Strategic change and continuous improvement; organizational cultural change; Producing and facilitating numerous training and adult education experiences
- Years in Industry: 25+ (Business Growth Leadership Responsibilities)
Bill Fultz
- Area(s) of Expertise: Dealer Operations; Security Support; Sales Operations
- Years in Industry: 15
- President of DBS; VP of Operations, Digital Dining; VP Dealer Channel Operations, Heartland
Chas Gannon
- Senior Sales Executive – Strategic Channel Partnerships
- Company: FIS Global
Brad Giles
- Vice President, Channel Marketing
- Company: Cayan
Velda Goodin
- Area(s) of Expertise: Build, develop, strengthen Channel relationships: ISV/Software/Service Providers/VARs/Hardware vendors; “Connecting the Dots” – solutions and partnerships; Technology trends: Industry, Channel, Consumer; Unique Perspective: Distributor
- Years in Industry: 11+ (Distribution and Channel)
- RSPA Strategic Technology Solution Committee member; Technology Contributor to Industry Publications
Daniel Hayes
- Director, Clover Developer Platform
- Company: Clover
Henry Helgeson
- Area(s) of Expertise: Payment Technology; Payment Processing
- Years in Industry: 20+
- RSPA Board Member; Multiple speaking sessions with RSPA
Marty Hodgett
- Company: Accenture
Lauren Holloway
- Director & Chair Small Merchant Business Task Force
- PCI Security Standards Council
Jami Interdonato
- Area(s) of Expertise: Hospitality Point Sale ISV; Channel Management; Business Development
- Years in Industry: 15+
- RSPA PCI & Education Committee Member since 2015
- RSPA Education Speaker – RetailNOW 2016, BSM ISV Live – ISV Expert Panelist
- Embry Riddle Aeronautical University
Jeremy Julian
- Years in Industry: 20+
- COO at largest POSitouch VAR; Built cloud POS from ground-up
Paul Kirk
- Area(s) of Expertise: Sales Training
- Years in Industry: 8
- Fort Lewis College
Brandon Knight
- Area(s) of Expertise: Keynote speaker, panelist, webinar host and trainer in the Cloud and Carrier Services industries; PaaS, SaaS, UCaaS and CCaaS subject matter expert; Cloud and Carrier Services consulting; Strategic business planning; Sales & account management
- Industry Experience: 27
- MBA Courses at Wharton School of Business (University of Pennsylvania)
Kevin Kogler
- President and Founder
- Company: MicroBiz LLC, a developer of cloud-based multi-store, multi-channel retail management software
Herman Man
- VP Product & Alliances
- Company: Xero
Bruce Mann
- Area(s) of Expertise: Business Development; Channel Program Development; Smelt Frying
- Years in Industry: 42
- Former RSPA Board Member; RSPA Education Committee Member; RSPA Scholarship and Awards Committee Member; Reichart’s Preferred Late Evening Beer Drinking Partner
- BA DePauw University
Tom McCole
- Area(s) of Expertise: Mobile POS; Kiosks; Technology-based customer interaction; How RSPA members can profit
- BA Florida Atlantic University
Matt Ozvat
- Head of Developer Integrations
- Company: Vantiv
Rich Peterson
- Area(s) of Expertise: Sales; Marketing; Business Development; Employee Management
- Years in Industry: 35
- North American Advisory Board Member for IBM; Aloha Reseller Advisory Board Member; Current member of the Executive Committee of Tampa and the Florida Restaurant Association; Regular contributor and speaker for RSPA
- Electrical Mechanical Technology, PVTI
Jeff Riley
- Area(s) of Expertise: Strategic Business Planning; Business Development; Growth and Exit strategies; Mergers & Acquisitions
- Years in Industry: 28
- Former Chairman of RSPA Education Committee; Former CEO of Dinerware
- B.S.B.A, Babson College
Jim Roddy
- Area(s) of Expertise: Reseller and ISV Best Practices; Hiring; Team Building; Customer Service; Business Management; Leadership
- Years in Industry: 18
- RSPA Past Chairman of the Board
Duane Roebuck
- Area(s) of Expertise: Internet of Things (IoT); Wireless LAN (WLAN); Mobility; Retail; Hospitality
- Years in Industry: 19
- Organizational Leadership – Indiana Wesleyan Cornell University College of Engineering for Product Management & Design Business Management & Marketing – University of Mt. St. Joseph
Chris Rumpf
- Area(s) of Expertise: Automation Guru; Platform Visionary
- Years in Industry: 10 (Retail VAR and ISV)
Mark Schulze
- Area(s) of Expertise: Business Development; Mobile; Web; Android; IOS
- Years in Industry: 20
- Johns Hopkins University; Bowdoin College
Mark Shelhart
- Director – Incident Response & Forensics
- Company: Sikich
Adam Sommer
- Vice-President – Industry Standards & Compliance
- Company: Mastercard
Josh Sullivan
- Founder, Magnolia
Holli Targan
- Area(s) of Expertise: Legal and Compliance
- Years in Industry: 25
- Member, Board of Directors, Merchant Acquirers Committee (MAC); Member of the Board and Founder; W.net (Women’s Network in Electronic Transactions); Past President, Electronic Transactions Association (ETA); ETA Certified Payments Professional (CPP) Commission – Past Chairman
Jordan Thaeler
- Area(s) of Expertise: POS data and analytics; Finance, strategy and tech backgrounds; Deep understanding of market and channel dynamics
Christy Thompson
- Area(s) of Expertise: B2B and B2C Marketing; Marketing Communications; Brand Strategy; CRM Marketing; Marketing Planning and Project Management; Customer Development and Research; Corporate Sustainability; Social Media; Interactive Marketing
- Years in Industry: 20
- Clemson University; Furman University Postgraduate Diploma, Corporate Sustainability
Rachel Trueblood
- Area(s) of Expertise: Marketing, branding and advertising; Private label credit, gift cards and rewards programs
- Years in Industry: 20+ (Marketing Experience)
- BS, Syracuse University; MBA, Babson College
Patrick Turiano
Prior to his role of Vice President, Patrick held the position of Director of Marketing Communications at Cayan, where he led strategic marketing initiatives and projects for one of the fastest growing payment technology companies in the world. During his time at Cayan, he co-led a year-long effort launching the company’s new brand (Cayan) in 2015.
A Certified Payments Professional, Patrick owns a Master of Business Administration in Strategy and Marketing from Boston University’s School of Management and is a graduate from the University of Florida where he earned his Bachelor of Science degree in Marketing and Business Administration.
Uwe von Serhwald
- General Manager – East and West Coast
- Company: Truno
Ben Wagner
- Area(s) of Expertise: Payment Technology; Payment Solutions; Mobile and Enterprise Applications
- Years in Industry: 6
- PaymentsSource Contributor
- Northeastern University, BSBA, Business Information System; MIT Fintech: Future Commerce certificate
Ryan Williams
- Marketing Manager
- Company: CBS\Northstar
Mike Wior
- CEO
- Company: Omnivore
Christina Ziegler
- Company: TSYS
James Zou
- Systems Engineer, CISSP, QSA
- Company: Trustwave
