In the Know
When it comes to measuring and valuing customer loyalty, where do you start? What should you measure? What should you ask? How often should you survey? What if customers raise issues you can’t address? Can…
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What the Stats Show: Consumers Want Omnichannel
Look at the headlines these days about the future of retail and restaurants, and you get a grim picture. Whether it’s millennials being blamed for the shuttering of popular chains, the seeming futility of nearly…
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2017: Year in Review Roundtable
In preparation for contributing an article to the year-end issue of connect, Kevin, along with four STS Committee members (Jordan Thaeler, Luis Artiz, Nick D’Alessio, and Uwe von Sehrwald), gathered for a roundtable discussion of…
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Still Not Comfortable with Millennials?
Many employers are still coming to terms with how to accommodate the work habits of millennials. You know—the generation that reached adulthood around 2000 and brought a fair amount of change to the workplace. They…
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Get Connected
We’re looking forward to the year to come! And we’re laser-focused on providing you with value and resources that will help your business continue to stay competitive and successful in this ever-changing industry. Security Resource…
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Securely Speaking
Greetings, RSPA members! RSPA recently brought me on board as a resource for members who have questions about information security–and my services are free! I met many of you in Las Vegas at RetailNOW 2017,…
